Terms of service
Welcome to Crafted Curiosities. By accessing our website and placing an order, you agree to the following Terms of Service. Please read them carefully before making a purchase.
1. Acceptance of Terms
By using this website and completing a purchase, you acknowledge that you have read, understood, and agree to these Terms of Service, our Processing & Shipping Policy, and any other policies posted on our website.
2. Handmade Products
All products are handmade and may vary slightly in color, placement, glitter distribution, or appearance. Minor variations are not considered defects and make each item unique.
3. Processing & Shipping
Our current turnaround time is up to 3 business weeks (15 business days) unless otherwise stated.
Business days are Monday through Friday and exclude weekends and holidays.
Once an order has been shipped, delivery times are determined by the shipping carrier and are outside of our control.
Expedited shipping only affects the shipping speed after your package has been shipped. It does not shorten our processing time.
4. No Refund Policy
ALL SALES ARE FINAL.
Due to the handmade and made-to-order nature of our products, we do not offer refunds, returns, exchanges, or cancellations once an order has been placed.
Please review your order carefully before completing your purchase.
Refunds will not be issued due to:
- Change of mind
- Ordering the wrong item
- Ordering the wrong size, color, or design
- Failure to read product descriptions or policies
- Delays that occur while your package is in the possession of the shipping carrier
- Delays when your order is still within the posted turnaround time
5. Damaged or Incorrect Orders
If you receive an incorrect item or your order arrives damaged, you must contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the product
- Photographs of the packaging (if applicable)
We reserve the right to determine the appropriate resolution, which may include a replacement or store credit when applicable.
6. Lost, Delayed, or Stolen Packages
Once your package has been accepted by the shipping carrier, Crafted Curiosities is no longer responsible for shipping delays, lost packages, stolen packages, or packages marked as delivered.
Customers should contact the shipping carrier directly regarding delivery issues.
7. Customer Information
Customers are responsible for providing accurate billing, shipping, and contact information.
Orders shipped to an incorrect address provided by the customer may require additional shipping charges before being reshipped.
8. Chargebacks & Payment Disputes
By placing an order, you acknowledge and agree to our posted processing times and policies.
Initiating a chargeback or payment dispute for an order that is still within our stated turnaround time or otherwise complies with these Terms may delay or prevent our ability to resolve the matter directly with you. We reserve the right to provide order records, tracking information, communications, and proof of fulfillment to the payment processor or financial institution in response to any dispute.
9. Intellectual Property
All designs, product photographs, graphics, logos, branding, and website content are the property of Crafted Curiosities and may not be copied, reproduced, distributed, or used without written permission.
10. Limitation of Liability
To the fullest extent permitted by law, Crafted Curiosities shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
11. Changes to These Terms
Crafted Curiosities reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the revised Terms.
12. Contact Us
If you have any questions regarding these Terms of Service, please contact us through the contact information listed on our website.