Refund policy

Thank you for supporting Crafted Curiosities! Because all of our products are handmade and made to order, we ask that you review the following policy before placing an order.

Refunds

All sales are final.

We do not accept refunds, returns, exchanges, or order cancellations once an order has been placed.

By completing your purchase, you acknowledge and agree to this policy.

Refunds will not be issued for:

  • Change of mind
  • Ordering the wrong item, size, color, or design
  • Failure to read product descriptions or store policies
  • Orders that are still within our posted turnaround time
  • Shipping delays caused by the shipping carrier
  • Packages marked as delivered by the shipping carrier

Returns

We do not accept returns unless we determine that we shipped the wrong item or the item arrived damaged.

Items returned without prior authorization will not be accepted.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Your email or message must include:

  • Your order number
  • Clear photos of the item
  • Clear photos of the shipping box or mailer (if applicable)
  • A description of the issue

After reviewing your claim, we may choose to provide a replacement, repair, or another appropriate resolution at our sole discretion.

Lost, Stolen, or Delayed Packages

Once your order has been accepted by the shipping carrier, responsibility for delivery rests with the carrier.

Crafted Curiosities is not responsible for:

  • Lost packages
  • Stolen packages
  • Carrier delays
  • Packages marked as delivered but not received

Customers are responsible for filing claims or contacting the shipping carrier regarding delivery issues.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided and the package is returned to us, the customer is responsible for paying any additional shipping costs before the order can be reshipped.

Chargebacks

By placing an order, you acknowledge and agree to our posted processing times, policies, and Terms of Service.

Filing a chargeback or payment dispute for an order that is still within our stated turnaround time or otherwise complies with our policies does not alter these agreed-upon terms. Crafted Curiosities reserves the right to submit order confirmations, communications, tracking information, and proof of fulfillment to the payment processor or financial institution in response to any dispute.

If you have any questions regarding this policy, please contact us before placing your order.